PAYMENT & REFUND POLICIES
Clear terms before work begins.
These guidelines explain how project payments and refund requests are handled. Your quotation or signed agreement will confirm the terms specific to your project.
Our staged payment structure helps secure equipment, schedule technical work, and keep projects moving.
System installation
60% of the total cost is required upfront. The remaining balance must be settled within 30 days of installation.
System maintenance
50% is required upfront. The remaining balance must be paid within 10 business days.
Pay-as-you-go products
50% is required upfront, with the remaining balance completed within 90 days where this arrangement is approved.
Refund requests are reviewed fairly based on product condition, installation responsibility, and work already completed.
Refunds may be available
For eligible partial product payments or installation payments where the related goods or work have not been supplied.
Refunds are not available
For products that have been tampered with, lost or stolen while in the customer's possession, or systems installed by unauthorized third parties.
Eligibility depends on the signed agreement and the circumstances of the request.
NEED CLARIFICATION?
Discuss your specific agreement with our team.
